Privacy & Terms

Privacy policy

Your trust is the product. This policy explains, in plain language, what we collect and why. We collect only what we need to get you booked and paid — nothing more.

Data we collect

• Account details — name, phone number and email (for businesses and customers).
• Booking information — services, times and confirmations.
• Payment metadata — handled securely by IntaSend; we never store full card numbers.
• Usage data — to keep the product fast, secure and reliable.

How we use it

To process bookings and payments, send confirmations and reminders, prevent fraud, and improve the service. We don't sell your data. Customer accounts created at checkout are yours to claim and control.

Your rights

You can access, correct or delete your data at any time from your account, or by emailing us. Verified-business KYC documents are stored securely and access is audited.

Payments

Payments are processed by IntaSend across mobile money (M-Pesa, Airtel Money) and cards. Funds are held securely in escrow and released automatically to your registered bank or mobile money account once both parties confirm the job is complete. A small platform fee applies per transaction; commission terms are shown before checkout.

Terms of service

By using Sikakoraa you agree to use the platform lawfully, provide accurate information, and honour the bookings you accept. Service providers are responsible for the work they deliver; Sikakoraa provides the booking and payment infrastructure.

Cancellations & refunds

Refund and cancellation terms are set per business and shown at checkout. Disputes can be raised from your bookings and are reviewed by our team.

Account suspension

We may suspend accounts that breach these terms, attempt fraud, or harm other users. We'll always tell you why.

Contact

Questions about privacy or terms? Email hello@sikakoraa.com and we'll get back to you.